F.A.Q. Frequently Asked Questions

Switching a manual battery ON/OFF: Press the button quickly and firmly 5 (five) times.

Charging the battery: Attach the battery to the USB charging adaptor provided, then fully
charge until the USB light turns GREEN.

ONLY use the official USB charger and plug.

Do not over-charge.

If you live within a household or share a working environment with other electronic cigarette users, make sure you are using the correct charger for the device you wish to charge.

We advise to not carry your Electronic Cigarette in your back pocket as they can be easily damaged which will invalidate your warranty.

Warning: Never leave a charging battery unattended, nor charge on flammable surfaces/materials. Refer to safety guidelines.

Alternate using your batteries. Uncharged or unused batteries may fail.

Maintenance: Keep the battery connections and USB connection clean by wiping lightly with a tissue.

Your battery has a two month warranty from the date of purchase. Proof of purchase is required.

Safety information:

  • Not to be used by persons under the age of 18.
  • Do not dispose of the battery in fire or heat.
  • Do not leave the battery near a heat source such as fire, cooker or heater.
  • Do not immerse the battery in water or snow.
  • Keep in a cool dry place.
  • If your battery or charger becomes damaged or is leaking or emitting excessive heat, do not use.
  • Batteries must not be disposed of with your normal house hold waste collections. Please return them to us and we will dispose of them in the correct way. Dispose of responsibly. “Recycle-more” offers advice about recycling at home … www.recycle-more.co.uk

Cigarette Style E-Cigarettes
These are made up of a small rechargeable battery, an atomizer (a tiny heating coil), and a cartridge. The cartridge contains an absorbent material which is soaked with a flavoured nicotine liquid. When activated, the battery provides power to the atomizer, which gets hot enough to vapourize the liquid. This vapour is then inhaled like smoke from a cigarette.
These are less expensive than traditional cigarettes. The initial cost for the equipment is a bit higher, but the running cost low. You will be saving money within in a couple weeks.

First time charging is always longer according to battery size. Please follow the instructions in the Kit. Even after the led turns green continue to charge for those extra hours stipulated.
When the led flashes repeatedly your battery needs to be re charged.
Clean the screw ‘threads’ on the battery unit regularly to keep connections clean from dirt and dust. This will ensure optimum operation.
Batteries will not last forever. If the battery is fully charged but requires further charging after little use; this indicates that you will need to replace it.

Atomisers / Tanks / Cartomisers
To fill you can either drip through the hole on the top or bottom of the atomiser depending on make. If the it has a soft cap just remove and drip in the e-juice the way you would pour a beer, tilting the cartridge and pouring down the side until the filling is soaked.
Atomisers will not last forever. If your battery is fully charged but the atomiser does not produce vapour or the vapour is significantly reduced you will need to replace the atomiser.

When inhaling on an E-Cigarette you need to take long slow drags. It’s not like ‘puffing’ on a cigarette. Some automatic battery models will have a cut-off point and will flash if you take too long a drag.

Burnt taste

  • make sure your cartridge is moist.
  • make sure there are no filler fibres caught in your atomiser.
  • if it’s a new atomiser it may be initial primer which will fade after usage.

Not producing enough vapour

  • check battery is fully charged
  • clean atomiser
  • if it is new equipment, keep vaping and it will start to get going with time
  • if atomiser has been used continuously for a time then replace (atomisers can last as long as 2 months or as little as 2 weeks depending on care & usage).

Flooding (when inhaled you get e-juice in your mouth)

  • spit it out and rinse mouth
  • make sure there isn’t excess liquid in the atomiser
  • shake out the atomiser
  • blot cartridge with tissue to remove excess.

Battery not working/charging

  • please check that the battery is clean at the connection point. Often fluff, grit etc collects there.
  • make sure the button on manual batteries is not pressed in too hard and stuck!

If all of the above hasn’t worked then please contact us for help.

Please contact us if you need to return an item to us, within 7 days of purchase, on 020 3475 2980. We will then ask you to return the faulty product to our head office (Atomwise, 24 Fortess Road, London NW5 2HB).

All original packaging must be included.  Returns will not be accepted if your item shows obvious signs of damage, misuse or user error (rather than the product itself being faulty).  We are unable to accept returns on bottles of E-liquid that have been opened or their hygiene seals broken.

Please request proof of posting from your post office.